Trade Policy

Last Updated: 21 August 2023
Effective Date: 31 August 2023

These Terms constitute a legally binding agreement between you (“you” or “your”) and Pips-Paradise (“Pips-Paradise,” “we,” “our,” or “us”). The Terms govern your use of the Pips-Paradise Services made available to you on or through the Platform or otherwise. Pips-Paradise Services may be provided by Pips-Paradise or, if specified in these Terms, any Product Terms or any additional terms, by any Pips-Paradise Affiliate.

By registering for a Pips-Paradise Account, accessing the Platform, and/or using the Pips-Paradise Services, you agree that you have read, understood, and accepted these Terms, together with any additional documents or terms referred to in these Terms. You acknowledge and agree that you will be bound by and will comply with these Terms, as updated and amended from time to time.

If you do not understand and accept these Terms in their entirety, you should not register for a Pips-Paradise Account or access or use the Platform or any Pips-Paradise Service.


As with any asset, the value of Digital Assets can fluctuate significantly, and there is a material risk of economic loss when buying, selling, holding, or investing in Digital Assets. You should, therefore, consider whether trading or holding Digital Assets is suitable for you in light of your financial circumstances.

Further information on the risks associated with using the Pips-Paradise Services is set out in our Risk Warning, which may be updated from time to time. You should read the Risk Warning carefully; however, it does not explain all of the risks that may arise, or how such risks relate to your personal circumstances.

It is important that you fully understand the risks involved before making a decision to use the Pips-Paradise Services.

We are not your broker, intermediary, agent, or advisor, and we have no fiduciary relationship or obligation to you in connection with any Transactions or other activities you undertake when using the Pips-Paradise Services. We do not provide investment or consulting advice of any kind, and no communication or information that we provide to you is intended as, or should be construed as, advice of any kind.

It is your responsibility to determine whether any investment, investment strategy, or related transaction is appropriate for you according to your personal investment objectives, financial circumstances, and risk tolerance, and you are responsible for any associated loss or liability. We do not recommend that any Digital Asset should be bought, earned, sold, or held by you. Before making the decision to buy, sell, or hold any Digital Asset, you should conduct your own due diligence and consult your financial advisor. We are not responsible for the decisions you make to buy, earn, sell, or hold Digital Assets based on the information provided by us, including any losses you incur arising from those decisions.


**1. Introduction**

1.1. About us. The Pips-Paradise group is an ecosystem centered around an online exchange for Digital Assets trading. The Pips-Paradise group provides users with a trading platform to buy and sell Digital Assets, integrated custody solution allowing users to store their Digital Assets, and other Digital Asset-related services.

1.2. These Terms. By registering to open a Pips-Paradise Account, you are entering into a legally binding agreement with us. These Terms will govern your use of the Pips-Paradise Services and tell you who we are, how we will provide the Pips-Paradise Services to you, how these Terms may be changed or terminated, what to do if there is a problem, along with other important information.

You must read these Terms, together with the documents referenced in the Terms, carefully and let us know if you do not understand anything.

Where any Local Terms apply to your use of the Pips-Paradise Services, such Local Terms will take precedence over these Terms.

1.3. Additional documents. These Terms refer to a number of additional documents that also apply to your use of the Pips-Paradise Services. This includes:

a. Our Privacy Notice, which sets out the terms on which we process any personal data we collect about you or that you provide to us. By using the Pips-Paradise Services, you understand and agree to such processing, and you promise that all data provided by you is accurate and up to date.

b. Our Risk Warning, which sets out important information on the risks that can arise when buying, selling, holding, or investing in Digital Assets.

c. The Fee Structure page on our Website.

d. Product Terms, which set out additional terms and conditions that will apply to your use of specific Pips-Paradise Services.

You acknowledge that you will be bound by and agree that you will comply with any relevant additional terms and conditions that apply to your use of the Pips-Paradise Services.

**2. Eligibility**

2.1. Eligibility criteria. To be eligible to register for a Pips-Paradise Account and use the Pips-Paradise Services, you must:

a. Be an individual, corporation, legal person, entity, or other organization with the full power, authority, and capacity to (1) access and use the Pips-Paradise Services; and (2) enter into and comply with your obligations under these Terms;

b. If you are an individual, be at least 18 years old;

c. If you act as an employee or agent of a legal entity and enter into these Terms on their behalf, you must be duly authorized to act on behalf of and bind such legal entity for the purposes of entering into these Terms;

d. Not have been previously suspended or removed from using Pips-Paradise Services;

e. Not be a Restricted Person;

f. Not currently have an existing Pips-Paradise Account; and

g. Not be located, incorporated, otherwise established in, a citizen of, or resident of, or have business operations in:

i. A jurisdiction where it would be illegal under Applicable Law for you to access or use the Pips-Paradise Services, or cause us or any third party to contravene any Applicable Law; or

ii. A country listed in our List of Prohibited Countries.

2.2. Amending our eligibility criteria. We may amend our eligibility criteria at any time in our sole discretion. Where possible, we will give you notice in advance of the change. However, we may occasionally need to make changes without telling you in advance. This may include where:

a. We are making the change as a result of legal and/or regulatory changes;

b. The changes being made are in your interest; and/or

c. There is any other valid reason which means there is no time to give you notice.

Where we are unable to give you advance notice, we will let you know of the change as soon as possible after it is made.

**3. How we contact

 each other**

3.1. How you can contact us. For more information on Pips-Paradise, you may refer to the information found on our Website. If you have questions, feedback, or complaints, you can contact us via our Customer Support team at These Terms may specify contact details for particular notices. This address is not monitored for those notices.

3.2. How we will contact you. We will contact you using the details you provide to us. This may include contacting you by email, SMS, or telephone. It is important that you ensure that your contact details are correct and up to date. If your contact details change, you must let us know immediately. If you do not, we will not be responsible if you do not receive information, notices, or other important information from us.

**4. Pips-Paradise Services**

4.1. Specific product terms. Once you have opened a Pips-Paradise Account, you will be able to use the Pips-Paradise Services in accordance with these Terms and the Product Terms that govern your use of each specific Pips-Paradise Service.

4.2. Intra-group services. You acknowledge and agree that some of the Pips-Paradise Services may be provided by Pips-Paradise Affiliates.

**5. Chat Service**

5.1. Availability of Chat Service. We may make our interactive online chat service available to you (“Chat Service”) at any time in connection with your use of any of the Pips-Paradise Services. By using the Chat Service, you may interact with a bot, chatbot, or other non-human. We will disclose the use of a chatbot or other non-human to the extent required by Applicable Law. When engaging with us through use of the Chat Service, you authorize us to monitor and save your chats.

5.2. Important information. The Chat Service is provided as a convenience, often to facilitate your understanding of the Pips-Paradise Services. Our Chat Service will make reasonable efforts to provide you with accurate and current information based on your question or need. Nothing we communicate in the Chat Service will be considered a legal agreement, representation, or warranty as to the Pips-Paradise Services, processes, decisions, or response times. Any personal data shared with us when using the Chat Service will be subject to the applicable privacy-related policies and notices described in our Privacy Notice.

5.3. User Chats. In addition, we may make available to you chats that allow you to interact directly with other users of the Platform (“User Chat”).

5.4. Prohibited actions. You must not use the Chat Service or any User Chat to send any abusive, defamatory, dishonest, or obscene message or any messages intended to manipulate a market or to spread false or misleading information or messages that are otherwise in contravention of Applicable Laws, and doing so may result in termination of the Chat Service session and may lead to restrictions on the availability of Pips-Paradise Services to you.

**6. Fees**

6.1. Payment of fees. You agree to pay all applicable fees in connection with your use of the Pips-Paradise Services as set out on the Fee Structure page on our Website, or otherwise communicated to you in any relevant Product Terms.

You authorize us to deduct all applicable fees, commissions, interest, charges, and other sums that you owe from your Pips-Paradise Account under these Terms or any Product Terms in accordance with the method of calculation set out on our Fee Structure page. If you owe us an amount in one Digital Asset and do not have sufficient assets in that Digital Asset, we may deduct the sums owed in another Digital Asset to effect payment (in which case we will convert the Digital Asset you hold into the Digital Asset in which the sums owed to us are denominated (or the Fiat Currency equivalent), at the rate currently offered on the Platform or at such other commercially reasonable rate as we may determine). In the event that there are insufficient Digital Assets in your Pips-Paradise Account, you acknowledge that any amount due and payable from you under this clause is a debt immediately due and owing by you to us in such amount and form (whether in the form of a Digital Asset or otherwise) as we may determine, acting in a commercially reasonable manner.

6.2. Amending our fees. We may adjust our fees from time to time in accordance with clause ‎18.3 of these Terms.


**7. Creating a Pips-Paradise Account**

7.1. Account opening. You must create and maintain a Pips-Paradise Account to access the Pips-Paradise Services and the Platform. This may be a Pips-Paradise Account for an individual user or a Corporate Pips-Paradise Account where the user is a corporation, entity, or other organization.

All Pips-Paradise Accounts are provided at our absolute discretion. We reserve the right to refuse any application for a Pips-Paradise Account without reason or to limit the number of Pips-Paradise Accounts that you may hold.

7.2. Sole benefit. By opening a Pips-Paradise Account, you agree that:

a. Where you are an individual user, you will use your Pips-Paradise Account only for yourself and not on behalf of any third party unless you have obtained our prior written consent; and

b. Where you are a corporate user, your Permitted Users will use the Corporate Pips-Paradise Account only for your benefit and not on behalf of any third party unless our prior written consent has been obtained.

You are fully responsible for all activity that occurs under your Pips-Paradise Account.

7.3. Identity verification. You will need to comply with our identity verification procedures before you are permitted to open a Pips-Paradise Account and access and use the Pips-Paradise Services by providing us with certain information about yourself and, where relevant, your Permitted Users. All information that you provide must be complete, accurate, and truthful. You must update this information whenever it changes.

You authorize us to make inquiries, whether directly or through third parties, that we consider necessary to verify your identity and that of any Permitted Users or protect you and/or us against fraud, money laundering, terrorist financing, or other financial crime, and to take any action we deem necessary based on the results of such inquiries.

When we carry out inquiries, you acknowledge and understand that your personal data, and that of any Permitted Users, may be disclosed to identity verification, compliance data recordation, credit reference, fraud prevention, or financial crime agencies, and that these agencies may respond to our inquiries in full.

You can review our Privacy Notice for more information about how we process your personal data.

7.4. Enhanced due diligence. We may also require you to comply with our enhanced due diligence procedures by submitting additional information about yourself, your business, or your Permitted Users, providing additional records or documentation, or having face-to-face meetings with representatives of Pips-Paradise.

7.5. Records. We keep your personal data to enable your continued use of Pips-Paradise Services for as long as it is required to

 fulfill the relevant purposes described in this Privacy Notice and as may be required by law such as for tax and accounting purposes, compliance with anti-money laundering laws, or as otherwise communicated to you. Please review our Privacy Notice for more information on how we collect and use your personal data relating to the use and performance of our Sites and the Pips-Paradise Services.

7.6. Sub-Accounts. At our discretion, you may create and access a Pips-Paradise Sub-Account. Each natural person associated with a Pips-Paradise Sub-Account is subject to the identity verification requirements set out in this clause ‎7. Only one natural person or corporate entity may be associated with a particular Pips-Paradise Sub-Account.

**8. Information requests**

8.1. When we may request information. We may require information from you at any time for the purposes of complying with any Applicable Law, identity verification requirements, or in connection with the detection of money laundering, terrorist financing, fraud, or any other financial crime, or for any other valid reason. You agree to provide us with any such information we request and permit us to keep a record of the information for the lifetime of your Pips-Paradise Account as long as it is required to fulfill their intended purposes or such other period as prescribed by Applicable Law.

8.2. What happens when you provide information. Your access to your Pips-Paradise Account and the Transaction limits that apply to your use of the Pips-Paradise Services may be altered as a result of information collected about you on an ongoing basis. If there is a reasonable suspicion that any information provided by you is wrong, untruthful, outdated, or incomplete, we may send you a notice to request corrections, remove relevant information, or do such other things that we consider necessary to ensure that the information provided by you is true and correct.

8.3. If you fail to provide any requested information. You must comply with any information request we send to you. If you decline to provide the requested information or otherwise do not comply in a timely manner, we reserve the right to suspend or terminate your access to your Pips-Paradise Account or to all or part of the Pips-Paradise Services immediately, without notice.

**9. Accessing your Pips-Paradise Account**

9.1. Access. To access your Pips-Paradise Account, you or, where relevant, your Permitted Users, must have the necessary equipment (such as a computer or smartphone) and access to the internet. Your Pips-Paradise Account can be accessed directly using the Platform or by such other mode of access (including APIs) as we may prescribe. You are only permitted to access your Pips-Paradise Account by using the Access IDs we provide to you or your Permitted Users for such purposes. We may require multi-factor authentication to keep your Pips-Paradise Account safe and secure.

The use of the Platform and other access methods may be subject to such additional terms as we communicate to you.

9.2. Restricting access to third parties. You must ensure that any Pips-Paradise Account(s) registered under your name will not be used by any person other than yourself or, with respect to Corporate Pips-Paradise Accounts, your Permitted Users, other than in accordance with these Terms.

**10. Account information and Transaction records**

10.1. Your Account History. You will be able to access your Account History on the Platform. You must review your Account History carefully and let us know if you see any entries or Transactions that you do not recognize or you think are incorrect within fourteen (14) calendar days of the date that your Account History is provided or made available to you.

10.2. Errors. We may rectify any error in your Account History at any time and reserve the right to void or reverse any Transaction involving or deriving from a Manifest Error or to amend the details of such Transaction to reflect what we reasonably consider to be the correct or fair details of such a Transaction absent Manifest Error. Without prejudice to the generality of the other terms in these Terms, and in the absence of fraud or bad faith, Pips-Paradise shall in no circumstances be liable to you for any loss or demand of whatsoever nature you may suffer or incur in connection with any Manifest Error howsoever arising, whether direct or indirect, special or consequential, including, but not limited to, loss of profit or loss of opportunity, even if Pips-Paradise had been advised of the possibility of the same arising or that the same were reasonably foreseeable.

10.3. Information sharing. We may be required under Applicable Law to share information about your Pips-Paradise Account and Account History with third parties. You acknowledge and agree that we are entitled to disclose such information. For more information about how we process your personal data, you can review our Privacy Notice.